GB – Privacy Policy

This is the Privacy Policy for Go Barbers (“Go Barbers”, “us”, “we” or “our”). It explains how we, as data controller, collect, use and share the information that we receive or collect about you (that may include personal information) though our UK App “Go Barbers”(collectively referred to as “the Site”) which you can use to book the barber services and purchase related goods (“Products”), and through other interactions with us that you may have during the course of our various marketing and other activities. It also explains the rights you as a user of our Services have to control the use of your information. Personal information means any information relating to a natural person that allows that individual to be identified either directly or indirectly from that information. In this Policy we distinguish between users of the Services on whose behalf Barber service bookings are made or on whose behalf Products are purchased who we refer to as “Users” and users of the Services on whose behalf we offer the Barber services who we refer to as Barbers.
Please read this Privacy Policy carefully before you start using the App.
Other applicable terms
In addition to this Privacy our app Terms of Use also apply to your use of the Services and are, where relevant, incorporated by reference into this Privacy Policy.
1. Information we collect about you
Our primary goals in collecting information are to provide our Services to our Users and Barbers and to enable us to best respond to our Users and Barbers’ requests for help or information and to improve our Services and their features and content and to promote our Services through our app and through our events, newsletters, competitions and promotions where we have your permission to do so.
• Categories of Information we collect from you:
Relating to both Users and Barbers
• Identity data – information used to identify users including first name, last name, title, date of birth, gender, log in and User and Barber password details
• Contact data – postal address, email address, telephone number and mobile number
• Financial data – bank accounts of Barbers in order to pay them for the Services and payment card details to manage payment for barber services by Users on behalf of the Barbers and purchases of Products, we do not collect full card details but work with third party payment providers (see below) to processor the payment.
• Technical data – internet protocol (IP)
address, log in (password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access your app.
• Marketing and communications data – User and Barber preferences in receiving marketing from Go Barbers and any third-party affiliates.
• Operational data – including interaction with the Services and transcripts messages from chats with both Users and Barbers.
• Location data – data that is used to enable the Barber to find the User in order to perform the service and the User to check the location of the Barber.
• Aggregated data – data that is collected, used and shared such as statistical or demographic data for any purpose, e.g. used to analyse trends, track Users’ movements around the App and to gather information on our User base as a whole. Or, in the case of Barbers we may collect data such as number of bookings and schedule information.
Relating to Users only:
• Transaction data -includes details of the Products and Services Users have purchased from the app. Usage data-information about how Users use the Services. This includes how you interact with the Services, for example, how long you engage with Go Barbers at a time, how often a booking is made. and which parts of the Services you interact with and the features you use.
• Profile data -includes User website browsing history, demographic information such as age, gender, education level, feedback and survey responses, any information that you have made publicly available on our noticeboards or on social media networks
• Work related data – We may work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this and we will also be able to associate this with information provided by your employer, such as your job title.
• Service Notes – we may collect information about our Service delivery for example, instructions on how to access a building. You provide this information voluntarily. We pass this information on to Barbers so that they can understand any specific access / similar requirements.
Relating to Barbers only:
• Assessment data – information on trade test assessment results, contact logs data, performance and ratings data.
• Profile data – Photograph, biography, services offered and languages spoken by Barber and average rating obtained from our evaluation using algorithms of ratings review and feedback survey results, number of bookings and schedule information.
• Information we may collect from you from your use of the Services
We may use this information to administer the Services and for internal operations, including troubleshooting, data analysis, testing research and statistical survey purposes. We will also use this information to measure the effectiveness of how we present content and deliver our Services and how we market and advertise. This information will also be used to allow you to participate in the interactive features of our Services, when you choose to do so. It is always your choice whether or not to provide information. If you do not provide certain information however, you may not be able to use certain features of the app or be provided with certain Services.
• Information we may collect from other sources or which is automatically collected
Information may be gathered from our affiliates and third-party sources including without limitation our third-party service providers (such as events, marketing services and payment providers), publicly available data, other companies and referrals.
When you visit/research the App we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the App and to collect broad demographic information for aggregate use.
We may from time to time collect personal details from available sources, such as LinkedIn, or from a publicly available online registry to which you give your details to contact you in our legitimate business interests with business opportunities which we think might be required from you. In our first communication with you, we will identify if we have obtained your information which we use for these purposes from a third-party source.
2. Uses made of your information
We will use the personal information described above to:
• (a) identify Users and Barbers when they sign in to their account;
• (b) enable us to process Users’ bookings of Barber services on behalf of Barbers and purchases of Products, send confirmation of Barber services bookings or confirmation of cancellations of bookings, and to enable Users and Barbers to access other information or assistance offered through the Services and which they request including but not limited to customer service requests or assistance with dispute resolution;
• (c) administer User and Barbers accounts;
• (d) To assess Barbers and to create and maintain profiles of Barbers;
• (e) To manage and process the collection of payment of behalf of Barbers for barber services booked by Users;
• (f) analyse the use of the Services and the visits to the App in order to improve our content and Services including research into our Users’ demographics and tracking of sales data;
• (g) where you have not objected, send you information to Users and Barbers which we think you may find useful or which you have requested from us, including marketing communications such as emails about any improvements to the Products or Services, special offers or promotions, events, competitions, new Products or Services;
• (h) where you have not objected, send you, information about any improvements to existing products or services, special offers or promotions, events or competitions, new products or services of carefully selected Business Partners. Go Barbers does not share any personal data of its Users or Barbers with any Business Partners but you may see our Business Partners name, logos and other brand references appearing in the emails which we may send to you.
We may review, scan, or analyse your communications on the Go Barbers Platform between the User and the Service provider for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on Go Barbers legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
3. Purposes and Lawful Bases for which Go Barbers uses your data
We have set out in the tables below a description of the ways we use your personal information, the category of information it comes under and the legal basis or bases which we rely on to process it, including where we are relying on our legitimate interests and identifying what those interests are. There may be more than one lawful basis on which we process your information depending on the specific purposes for which we are using the information. Where we rely on legitimate interests we are always careful to balance your privacy rights with those interests.
Please note that these are examples of the kinds of personal information we collect and of the uses we may make of it. We may from time to time collect other types of personal information including and not limited to information you voluntarily give us.
4. How we may share your Information
• In order to provide the Services, we may share the information Users provide with Barbers to assist them in the providing the Barber services booked by Users.
• In order to provide the Services, we may share the information Barbers provide to Users to assist them in selecting a Barber to book a service with.
• We may share the information you provide or that we otherwise collect through your use of the Services (including, where applicable, personal information) to carefully selected third-parties including affiliates, consultants and contractors who support our business and operations including, inter alia, processing transactions, fulfilling requests for information or assistance, receiving and sending communications,[,analysing data, providing other support services such as advertising, PR, events related services and other web related services such as web hosting and web-monitoring services including analytics providers and search information providers. These third parties will keep the information confidential and to use it only to the extent necessary to provide the applicable service(s) or as otherwise permitted or required by law. one example of a key service provider we may work with include Google (cloud storage, analytics, and advertising services).
• In some cases, we work in partnership with other carefully selected companies, Business Partners, and from time to time, with your consent, we may send you information about these third-party Business Partners’ selected products or services in our communications with you. We do not share your personal data with these third parties directly.
• We may disclose aggregate statistics about visitors to the App in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes.
• In the event that we undergo re-organisation, or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
• We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a court order or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or Service, or the rights, property or personal safety of any person).
5. Information you may collect as a User or Barbers
If you are a Barber, you are responsible for ensuring that you comply with applicable data protection law in respect of any personal information that you collect about Users in the course of your provision of the Services. Go Barbers does not accept any responsibility for this processing of personal data.
If you are a User, you are responsible for any misuse of personal information that you may collect in the course of your receipt of the Services. Go Barbers does not accept any responsibility for this processing of personal data.
6. Cookies and similar technology
The App may also use cookies or similar technology to collect information about your access to the App. Cookies are small text files that include a unique reference code that an app transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your session and expire when you close your App. Other cookies are used to remember you when you return to the app and will last for longer.
7. Public forums
The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to Users and Barbers. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
8. Child safety
Protecting the safety of children when they use the internet is very important to us. Our Site and Services are not intended for nor directed towards children and we do not knowingly collect personal information from children.
9. External links
The app may, from time to time, contain links to external websites. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties. You should review the privacy policy of any third-party website carefully that you visit.
10. Payment processing
All payments transactions made through the Services are conducted through our payment providers, Stripe. You will be providing credit or debit card information directly to these providers who process payment details, encrypting your credit/debit card information and authorising payment. To process your payment, you will stay on our App but will provide your information directly to the payment provider, we only see a tokenised version of the information. The processing of your payment information is done so in accordance with these third parties’ own privacy policies and terms:
https://stripe.com/en-gb/privacy#:~:text=If%20you%20are%20a%20Customer,questions%20to%20the%20Stripe%20User.
11. Security
• We place great importance on the security of all personal information associated with both Users and Barbers. We have implemented appropriate technical and organisational measures to ensure the security of your information and to protect any personal information that is transmitted, stored or otherwise processed against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. In addition, we limit access to this information to only those employees, agents, contractors and other third parties who have a business need to know. They will only process it on our instructions and they are subject to a duty of confidentiality.
• The safety and security of your personal information also depends on you. Where you have a secure log in and or password for access to certain parts of our app you are responsible for keeping your log in and/or password confidential. We ask you not to share your log in details or password with anyone. We also urge you to be careful about giving out information in public areas of the app like message boards. The information you share in public areas may be viewed by any user of the app or the Services. It is also advisable to close your app when you have finished your user session to help ensure others do not access your personal information.
• Unfortunately, no electronic data transmission over the internet or storage of information can be guaranteed to be completely secure or error free and we therefore cannot warrant or guarantee the security of information you submit via the app or Service transmitted to our app or Service and any such submission is at your own risk.
12. Data storage and international transfers
Information that you submit via the Services may be sent to and stored on secure servers located inside and outside the European Economic Area (“EEA”). we will take steps to require that that your privacy rights continue to be protected. This may be subject to change and if you would like further information on this, please do contact us.
13. Opting out
Where we have your consent, or where you have not objected to receiving (as applicable) we will use your personal information to send you marketing and promotional communications by email about our products/services or to send you feedback surveys and ratings review requests on barber services provided, you. As mentioned above, where we partner and work with carefully selected Business Partners, our email communications may also contain information from our Business Partners.
You can object to further marketing communications at any time by notifying us by email at gobarbers@mail.com
14. How long we keep your information
We need to retain your information (including your personal information, where applicable) for as long as you remain an active user of the Services in order for us to meet our contractual obligations to you, and for such longer periods as are legally required or permitted.
We may need to retain certain personal information even once a User account has been closed for differing periods, depending on the category of personal information concerned, for example, to enforce our terms, for fraud prevention, to identify, issue or resolve any legal claims, for proper record-keeping purposes and/or as required for our business operations or by applicable law.
We may also retain certain personal information following any objection indicated by you to receiving Go Barbers marketing communications for the purpose of ensuring that your wishes continue to be respected and we do not to contact you further.
We may also retain aggregated information beyond this time for research purposes and to help us to develop and improve Services. You cannot be identified from aggregate information retained or used for these purposes.
15. Your rights
You have the right under certain circumstances:
• To be provided with a copy of your personal information held by us;
• To request the rectification or erasure of your personal information held by us;
• To request that we cease processing your personal data in certain circumstances
• To object to our processing of personal data for the purposes of sending you direct marketing emails;
• To request that we restrict the processing of your personal information while we verify or investigate your concerns;
• To request that your information be transferred to a third party;
• To withdraw consent where your personal information has been processed on this basis.
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If a revision is material, we shall notify you before they take effect either through the app or by sending you a notification (as required). Any such material changes will only apply to personal information collected after the revised Privacy Policy takes effect.
17. Contact us
Please submit any questions or concerns regarding our Privacy Policy or any questions about the security of our Site or Services to:
• by email gobarbers@mail.com